Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and accessories.
What materials are used in Arms Of Eve jewelry?
Our pieces are crafted using high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones and freshwater pearls.
How long will it take for my order to arrive?
Standard shipping within Australia typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer returns for store credit within 14 days of delivery for most items. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my gold-plated jewelry?
To maintain the shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place and gently wipe them with a soft cloth after wearing.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
Can I track my order?
Absolutely. Once your order has been dispatched, you will receive a confirmation email containing a tracking number to follow your package's journey.